My Dell Inspiron had a major video card problem, Dell tried everything and determined that I had a software problem, which wasn’t covered under my plan. I’m technically clueless (see above) but I wasn’t convinced it wasn’t a video card problem. So back to Alfa I went. They took it in overnight, ran some tests and confirmed it wasn’t software. He took an extra step and took a picture of the screen error get got with his cell phone and sent it to me. I picked it up and with his assessment and documentation I called Dell back and now have a new video card AND motherboard. He charged his flat rate fee of $45.00. A very small price to pay.
Before I left with the Dell we did talk about the option of buying a new laptop from him, he took the time to hear what I wanted and made a recommendation. I never felt pressured, and he offered to roll the $45 into the new purchase.
For PC support or a new purchase I’ll be visiting ALFA computer. Thank you Tan!
– Matt C.