– Matt C.
Salem, MA

My Dell Inspiron had a major video card problem, Dell tried everything and determined that I had a software problem, which wasn’t covered under my plan.  I’m technically clueless (see above) but I wasn’t convinced it wasn’t a video card problem.  So back to Alfa I went.  They took it in overnight, ran some tests and confirmed it wasn’t software.  He took an extra step and took a picture of the screen error get got with his cell phone and sent it to me.  I picked it up and with his assessment and documentation I called Dell back and now have a new video card AND motherboard.  He charged his flat rate fee of $45.00.   A very small price to pay.

Before I left with the Dell we did talk about the option of buying a new laptop from him, he took the time to hear what I wanted and made a recommendation.  I never felt pressured, and he offered to roll the $45 into the new purchase.

For PC support or a new purchase I’ll be visiting ALFA computer.  Thank you Tan!

– Matt C.
Salem, MA

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